Freqently Asked Questions

Frequently Asked Questions (FAQ)

What is your privacy policy?	Can I get a copy of your catalog?
What is the Keysan Catalog?	How long have you been in business?
How do I find what I need?	How do I place an order?
Do you have a minimum order?	What forms of payment do you take?
Do you take Purchase Orders?	What are your return policies?
When will I receive my order?	How do I return something?
What do you mean by "Resalable Condition"?	How much will shipping cost?
Do you ship to APO Boxes?	Can I print pages from your site?
What is your Federal Tax ID Number?
Is inside delivery of furniture available?

Q. Can I get a copy of your catalog?
A. Our catalog is all electronic and can be found at on the World Wide Web at http://www.keysan.com. There is no printed version; however you may print any pages you wish yourself.
Q. What is the Keysan Catalog?
A. The Keysan Catalog is an on-line supplies catalog. We try to carry all of the supplies a business needs: safety, office, sanitary, cleaning, and computer supplies among others.
Q. How long have you been in business?
A.The Keysan Catalog has been on the Internet since September 1995.
Q. How do I find what I need?
A. We have a Table of Contents that you can access by selecting any of the buttons at the top of the screen. Our Index is a Search that can also be accessed via the buttons at the top. Top of Page
Q.How can I place an order?
A. Our Web Site at http://www.keysan.com includes an on-line order form. If you don't feel comfortable sending your credit card number over the Internet you can send in the form without the card number and call in the number later to 1-800-969-5397. You can fax your order to 1-888-834-9090 toll free or phone it into 1-800-969-5397. You can mail your order with payment to

Keysan
5100 North Ocean Blvd #1114
Fort Lauderdale FL 33308

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Q.Do you have a minimum order?
A. We have a $100.00 minimum order, exclusive of freight for domestic US orders. If you'd like us to special order something not in our catalog, the minimum order is $200.00.
Q.What forms of payment do you take?
A. We take major credit cards (Visa, Mastercard, Discover, American Express), check with order, money orders and direct deposit. Sorry, we do not accept purchase orders unless accompanied by either a check or credit card information.Top of Page
Q. Do you accept purchase orders?
A. We accept purchase orders only when accompanied by a check or credit card information.
Q. What are your return policies?
A. We want you to be happy with your purchases. However, if you must return products you've purchased here, you can obtain a Return Authorization by calling us at 800-969-5397 9:am - 5:pm Mon-Friday. All defective products will be accepted for replacement, repair or credit, at our discretion, within 10 days of the invoice date. All non-defective returns are subject to a 15% restocking fee and must be completed within 30 days of the invoice date. Shortages must be reported within 5 days of receipt. All products returned must be returned within 30 days of the invoice date, 100% complete, in resalable condition and include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.
If, for any reason, the item, carton or packing is not in resalable condition, credit will be at salvage value (30%).
All food items, special order merchandise, discontinued merchandise and special promotional items are not returnable except in case of our error. All sales of food items, special order merchandise, closeout and discontinued merchandise are final. All shortages must be reported within 5 days.
Q. What do you mean by "Resalable Condition"?
- The item:
  - Must be clean and free of dents, scratches, holes, tears, cracks, stickers, price tags,etc.
  - Should be unused.
  - Must be in its original packaging (carton, wrap, protection or sleve provided by the manufacturer).
- The Carton and Packaging:
  - Must be free of writing, such as "Sold To", RA# or "Return To" etc.
  - Must be free of holes, cuts or tears
  - Must be free of excessive tpe or odd tapes (i.e. duct tape or Christmas tape, etc.)
  - Furniture cartons must be opened so that the can be reclosed, preferably by opening the carton flaps. Never cut furniture cartons around the bottoms or down the sides.
  - All internal packaging (i.e. bubble wrap, cardboard corners, tops and sides) must be in place.
- Knock Down Items:
  - Ready-to-assemble furniture is not returnable if the manufacturer's carton has been opened and the contents removed for assembly, or the item as been assembled.
- Electronic Items
  - Are covered by the manufacturer's warranty. These manufacturer terms are enforce on Keysan. In situations where the manufacturers will not honor credit due us, we reserve the right to deny credit to you.
Q.How do I make a return?
A. Call us at 800-969-5397 8:00 AM - 5:00 PM Monday - Friday Eastern for instructions. Top of Page
Q.When will I receive my order?

A. If your order can be sent via UPS, you should expect it within 3 business days. If it takes longer, call and we'll trace it. Allow truck orders two or three days more.

Orders Entered Before Noon (Eastern)	Expect Delivery	After Noon Expect Delivery
Sunday	Wednesday	Wednesday
Monday	Wednesday	Thursday
Tuesday	Thursday	Friday
Wednesday	Friday	Monday
Thursday	Monday	Tuesday
Friday	Tuesday	Wednesday
Saturday	Wednesday	Wednesday

Q.How much will shipping cost?
A.Domestic US Delivery, Lower 48 States Except California - UPS when possible. Freight is computed at time of checkout. We will contact you with a freight quote for deliveries of more than $1000.00 and international deliveries.
Q.Do you ship to APO (Armed Service Post Office) boxes?
A. No. We have discontinued international shipments.
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Q. What is your privacy policy?
We feel that your information is yours, not ours. We don't share customer information with anyone.
Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Our site uses cookies to keep track of your shopping cart.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used only to bill the user.
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Q.Can I print pages from your site?
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order or using this site as a shopping resource. Top of Page
Q.What is your Federal Tax ID? 23-2919-033