Placing Orders

  • Q.How can I place an order?
    • Our Web Site at http://www.keysan.com includes an on-line order form. If you don't feel comfortable sending your credit card number over the Internet you can send in the form without the card number and call in the number later to 1-800-969-5397. You can fax your order to 1-888-834-9090 toll free or phone it into 1-800-969-5397. You can mail your order with payment to
    Keysan
    5100 North Ocean Blvd #1114
    Fort Lauderdale FL 33308
  • Q.Do you have a minimum order?

    • A. We have an $80.00 minimum order, exclusive of freight for domestic US orders. If you'd like us to special order something not in our catalog, the minimum order is $200.00.

  • Q.What forms of payment do you accept?

    • We take major credit cards (Visa, Mastercard, Discover, American Express), check with order, money orders and direct deposit. Sorry, we do not accept purchase orders unless accompanied by either a check or credit card information.

  • Q. Do you accept purchase orders?

    A. We accept purchase orders only when accompanied by a check or credit card information.

    Returns, Cancellations, Problems

  • Q. What are your return policies?

    We want you to be happy with your purchases. However, if you must return products you've purchased here, you can obtain a Return Authorization by completing the "Returns Form .

    All defective products will be accepted for replacement, repair or credit, at our discretion, within 10 days of the invoice date. All non-defective returns are subject to a 15% restocking fee and must be completed within 30 days of the invoice date. Shortages must be reported within 5 days of receipt. All products returned must be returned within 30 days of the invoice date, 100% complete, in resalable condition and include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

    If, for any reason, the item, carton or packing is not in resalable condition, credit will be at salvage value (30%).

    All food items, special order merchandise, discontinued merchandise and special promotional items are not returnable except in case of our error. All sales of food items, special order merchandise, closeout and discontinued merchandise are final. All shortages must be reported within 5 days.
  • Q. What do you mean by "Resalable Condition"?
    • The item:
      • Must be clean and free of dents, scratches, holes, tears, cracks, stickers, price tags,etc.
      • Should be unused.
      • Must be in its original packaging (carton, wrap, protection or sleve provided by the manufacturer).
    • The Carton and Packaging:
      • Must be free of writing, such as "Sold To", RA# or "Return To" etc.
      • Must be free of holes, cuts or tears
      • Must be free of excessive tpe or odd tapes (i.e. duct tape or Christmas tape, etc.)
      • Furniture cartons must be opened so that the can be reclosed, preferably by opening the carton flaps. Never cut furniture cartons around the bottoms or down the sides.
      • All internal packaging (i.e. bubble wrap, cardboard corners, tops and sides) must be in place.
    • Knock Down Items:
      • Ready-to-assemble furniture is not returnable if the manufacturer's carton has been opened and the contents removed for assembly, or the item as been assembled.
    • Electronic Items
      • Are covered by the manufacturer's warranty. These manufacturer terms are enforce on Keysan. In situations where the manufacturers will not honor credit due us, we reserve the right to deny credit to you.
  • Q. How do I cancel my order?

    • All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
  • Q. There's a problem with my order: missing, damaged or the wrong product.

    Please fill out the problem order form so we can address the problem as soon as possible.

    Please note that we can take care of problems only during the first 30 days after purchase. After 30 days we suggest that you contact the manufacturer at this link.

    Shipping Questions

  • Q. When will I receive my order? A. If your order can be sent via UPS or FedEx, you should expect it within 3 business days. If it takes longer, call and we'll trace it. Allow truck orders two or three days more.
    Most Orders Entered
    Before 4:00PM
    (Eastern)    		 Expect Delivery After 4:00 PM
    Expect Delivery
    Sunday Wednesday Wednesday
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    Tuesday Thursday Friday
    Wednesday Friday Monday
    Thursday Monday Tuesday
    Friday Tuesday Wednesday
    Saturday Wednesday Wednesday
  • Q.Do you ship outside the US?

    • Keysan does not currently ship internationally; we only deliver to locations within the United States, and to Puerto Rico.

  • Q.How much will shipping cost?

    Freight is computed at time of checkout.

  • Q. Do you ship to APO (Armed Service Post Office) boxes?

    A. Yes. You will receive an email with shipping charges before the order is shipped. When you accept the charges account will be billed and the order shipped.

  • Q. Can you ship using my shipping account number?

    We are sorry, but we are unable to accommodate that request